Terms and Conditions

1. Introduction

Welcome to SME AUTOS LTD's website. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing this site, you agree to these Terms in full. If you do not agree with any part, please do not use our website.

2. Services

We provide vehicle repair and maintenance services, which may include diagnostics, MOT preparation, servicing, and parts replacement.

All service bookings are subject to availability. We reserve the right to refuse service if the vehicle is not safe or if parts are not available.

3. Pricing and Quotes

Any prices shown on this website are indicative only. A full quote will be provided upon inspection of your vehicle. Quotes are valid for 14 days unless otherwise stated.

4. Payment Terms

Payment is due upon completion of services unless agreed otherwise, ie. payment upfront for a specific part. We accept payment by cash, credit/debit cards, bank transfer & payment plan via Payment Assist.

Unpaid invoices may result in withholding of the vehicle until full payment is received. Interest may be charged on overdue payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Cancellations

If you need to cancel or reschedule, please notify us at least 24 hours in advance where possible. Continuous missed appointments may incur a fee.

6. Warranty

SME Autos Ltd is registered with the Auto Care group*, all parts supplied by us and labour are covered by Auto Care Nationwide warranty, 12 months or 12,000 miles, whichever comes first. Warranty does not cover wear and tear, misuse, or unauthorised repairs.

7. Liability

While we aim to deliver high-quality services, we are not liable for indirect, incidental, or consequential losses. We are not liable for items left in the vehicle. Customers are responsible for removing valuables before service.

8. Use of Website

You agree to use this website only for lawful purposes and not to misuse or interfere with its operation. All content is the property of [Your Mechanic Workshop Name] and must not be copied or redistributed without permission.

9. Privacy

Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English courts.

11. Amendments

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date.

If you have any questions, please contact us at:
Email: info@smeautos.co.uk
Phone: 01553 423219
Address: 33-35 Enterprise Way, Hardwick Narrows, Kings Lynn, Norfolk, PE30 4LJ

*AUTOCARE NATIONWIDE WARRANTY IMPORTANT CONDITIONS

ORIGINAL REPAIR GARAGE:

Claims made within a 25 mile radius of the original repair garage are not covered under the warranty. The vehicle must be returned to the original repairer for standard warranty procedures.

TRANSFERABILITY:

The warranty stays with the vehicle and is not transferable between owners.

DOCUMENTATION:

Provide initial Repair documentation to both the Autocare Nationwide Warranty Team and the new repair garage before work begins.

GEOGRAPHICAL COVERAGE:

Valid only in the UK (England, Wales, Scotland and Northern Ireland.

CLAIM LIMIT:

The warranty covers a maximum single claim up to £2,000.

EXCLUSIONS

Routine wear & tear of parts.
Engine & gearbox reconditioning.
Abuse of fitted parts, accidents, or excessive work load.
Electric & Hybrid vehicles are not covered for EV batteries, motors, drivetrain, or HVAC systems.
Recovery costs are not covered.

CALL AUTOCARE NATIONWIDE WARRANTY LINE: 01274 470279

Privacy Policy

We are committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, and protect your information in accordance with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following data:

Identity Data: Name, title
Contact Data: Phone number, email, address
Vehicle Data: Registration number, make, model, service history
Technical Data: IP address, browser type, operating system (when using our website)
Usage Data: How you interact with our website
Marketing Data: Preferences for receiving marketing communications

2. How We Use Your Data

We use your data to:

Provide and manage our services
Process bookings and payments
Contact you about appointments or service updates
Improve our website and services
Comply with legal and regulatory obligations

We will only use your data where legally permitted.

3. Sharing Your Data

We do not sell your personal data. We may share it with:

Payment processors
Vehicle parts suppliers (if necessary for servicing)
IT service providers (e.g. website hosting)
Legal or regulatory bodies if required by law

4. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

5. Data Retention

We retain your data only as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, and accounting requirements.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccuracies in your data
Request deletion of your data
Object to or restrict processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us at [Insert Email Address].

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

8. Contact Us

If you have any questions about this policy or how we handle your data, please contact:
Email: info@smeautos.co.uk
Phone: 01553 423219

Address: 33-35 Enterprise Way, Hardwick Narrows, Kings Lynn, Norfolk, PE31 4LJ

Cookies Policy

1. What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help us understand how you use our site and improve your experience.

2. Types of Cookies We Use

Essential Cookies: Required for core site functionality.
Analytics Cookies: Help us understand how visitors interact with the site (e.g. Google Analytics).
Functionality Cookies: Remember your preferences.

3. Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect website functionality.

To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout

4. Third-Party Cookies

We may use third-party services (like Google or social media platforms) that set cookies when you interact with embedded content.

5. Consent

By using our website, you consent to the use of cookies in accordance with this policy. When you first visit the site, you will see a cookie banner asking for your consent.